How can we help you?

Steps, answers and quick fixes for calling with Telsmart.
On your computer and on your mobile.

Using MyTelsmart or Flexy? They have a separate help center.

New here? Start here

Four steps and you're calling with your business number.

Set up your number

Get a new number, or bring your existing one.

Make and take calls

Your first call, from your browser or the desktop app.

Read your first summary

After every call, the summary is waiting for you in Calls.

Invite a colleague

Reachable together on the same number.

Choose a topic

The questions we get most often, per topic.

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Getting started

Workspace, dashboard, status

☎

Calling

Calls, speed dial, audio

≡

Call summaries

A summary after every call

Numbers

Numbers, porting, caller ID

⇄

Call routing

Who rings, when, and what happens next

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SIM & mobile

eSIM, your business number on your mobile

👥

Team & users

Invites, roles, seats

📋

Contacts

Import, export, phone book

💳

Billing & subscription

Invoices, payment, seats

Something not working?

Choppy audio or a phone that won't ring: you can fix most problems yourself in two minutes.

Remote help

A Telsmartie looks at your screen live via TeamViewer. Connected in one click.

Connect with TeamViewer →

Frequently asked questions

Short answers about bringing your number, your subscription, the eSIM and privacy.

View all topics →

Network status

Check for outages or maintenance before you dig further.

status.telsmart.eu ↗

Still stuck?

A Telsmartie will help you out, by phone, WhatsApp or email.

Contact support